MEMBER ASSISTANCE

REBILLING.  The subscriptions to FairOnes.com are recurring, meaning they continue to rebill at regular intervals so that members who wish to follow our progress do not have to keep signing up every month.  If you don't wish to be rebilled, simply contact the billing company and have the rebilling option turned off.  You will continue to have access until your subscription expires.  Members who signed up via Paycom.net should visit www.billingsupport.com for customer support.

CAN'T LOG-IN!  Don't panic.  There are three possible causes to your log-in difficulties.  You should be able to determine what the cause is, and how to solve it, using this chart:

VIOLATED ACCOUNTS.  FairOnes.com charges very little for its subscriptions, yet offers large, high-resolution images and is constantly adding content.  This means that our profit margins are so low that we cannot permit multiple users to access the site on a single account.  When members join this site, they agree to not share their log-in information with others.  Whether or not sharing has taken place, it's possible that others obtained your username and password fraudulently.  If this happens, as a courtesy, we will send a new password within 48 hours to the e-mail account you used when you signed up.

Do not worry about your personal information (name, address, bank, etc.).  Your personal information is NOT stored on our servers, and cannot be hacked.

About 10% of our subscribers' accounts end up with reassigned passwords due to account violations.  This does not mean FairOnes.com has a security problem.  Passwords are almost always stolen from the user's computer or internet connection, not our server.  Here are the most common ways people steal passwords:

Hackers.  The number-one target of online hackers is porn.  99% of hackers don't wish to deal with the consequences of hacking the servers of banks, schools, hospitals, or government offices.  They get much more satisfaction from breaking into porn sites.  Once a hacker obtains a working username and password, they usually abuse the access codes themselves for a short time, enjoying free porn, then publish the log-in information at password sharing sites, newsgroups or warez groups.  Once the information is published, hundreds, even thousands of unauthorized users could flood a site's content without paying, burning up thousands of dollars worth of bandwidth in a matter of days or hours, sometimes putting the webmaster out of business.
     However, all sites operated by Fire House Productions, LP are protected by multiple security scripts, making it extremely difficult for a hacker to fraudulently obtain your password through our servers.  However, if you use the same username and password at multiple sites, it's very possible a hacker broke several access codes at another site with less protection, then automatically attempted these codes at thousands of porn sites until they found a match.

Snoops.  Few people realize that a high-speed internet connection is a two-way connection.  Without a firewall (a protective hardware or software configuration), an amateur hacker can easily scan random IP addresses until an unprotected high-speed connection is found.  The hacker can then snoop through your hard drive, monitor your data stream for password usage, and even install spyware on your computer to record what you type, from which passwords and personal information can be retrieved.
     Recently, the Internet has become infested with malicious and deceptive spyware that finds its way into your computer through e-mail and web pages.  These masquerade as legitimate documents, but they exist to trick you into revealing personal information, or to put tracking software on your computer.  Now days it's necessary to use not only antivirus software, but anti-spyware software, such as Ad-Aware or SpyBot, on a regular basis to keep your computer secure and running smoothly.
     There are several other snoopers that can steal your passwords, including your coworkers, boss, spouse or kids, who can also install spyware on your computer, or on your network, to record keystrokes or take snapshots of what you view.

The best way to protect your privacy when surfing the Internet is to use a unique username and password at every site you visit.  They should be complex codes with at least six characters, consisting of both letters and numerals, NOT dictionary words or proper names.  You should store your access codes in a small notebook, and keep it handy when you're surfing, and hidden when you're not.  Additionally, you should install a firewall on your computer, and (if applicable) where your high-speed connection joins your network.  Finally, you should look into spyware-removing software.  You can find both free and cheap firewall and anti-spy software by searching the internet, or talking to your local computer expert.